Directshop Pty Ltd
Privacy Policy
This policy explains how we collect, use, disclose, and protect personal information in connection with our websites, products, and business operations.
Who we are
This Privacy Policy explains how Directshop Pty Ltd collects, holds, uses, and discloses personal information.
Directshop Pty Ltd is a Melbourne-based business in Victoria, Australia. We operate websites and software products and may collect personal information when you visit our sites, contact us, or use our services.
What information we may collect
The personal information we collect depends on how you interact with us. It may include your name, email address, phone number, business name, role, billing information, support request details, and any other information you provide to us voluntarily.
We may also collect technical and usage information such as IP address, browser type, device information, approximate location, pages visited, referring websites, and interaction data collected through analytics tools.
How we collect information
We may collect personal information directly from you when you submit a form, contact us, sign up for a service, request support, subscribe to communications, or otherwise interact with us.
We may also collect information automatically through website technologies such as cookies, analytics tools, server logs, and similar tracking mechanisms.
Why we collect and use information
We collect and use personal information to operate our websites and products, respond to enquiries, provide support, manage accounts, deliver services, process payments, improve our offerings, maintain security, and communicate with customers and prospective customers.
We may also use information for internal administration, troubleshooting, fraud prevention, legal compliance, and to better understand how our websites and applications are used.
Google Analytics and similar tools
We may use Google Analytics and similar website measurement tools to understand traffic, visitor behaviour, engagement trends, and performance of our pages and products.
These tools may use cookies or similar technologies to collect information about how you use our site. If you do not want this information collected, you can adjust your browser settings, use cookie controls where available, or use Google tools that limit analytics tracking.
Cookies
Our websites may use cookies and related technologies to remember preferences, maintain sessions, measure usage, improve performance, and support functionality.
You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of our websites or services work.
Disclosure of personal information
We may disclose personal information to service providers and contractors who help us operate our business, websites, infrastructure, analytics, support, communication systems, or payment processes.
We may also disclose information where required or authorised by law, to protect our legal rights, to investigate suspected misconduct or security issues, or as part of a business restructure, sale, or transfer.
Overseas disclosure
Some of the service providers we use, including software, hosting, infrastructure, analytics, or communication providers, may store or process data outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and to manage personal information in a manner consistent with applicable privacy obligations.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system is completely secure. You acknowledge that transmission of information to us is at your own risk to the extent permitted by law.
Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date.
We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law, but if we do so we will explain the basis for that decision where appropriate.
Retention
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, operational, or dispute-resolution requirements.
When information is no longer required, we take reasonable steps to delete it or de-identify it where appropriate.
Third-party links
Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.
You should review the privacy policies of any external sites or services you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations.
Any updated version will be published on this page with the effective date shown below.
Contact us
If you have a privacy question, want to request access or correction, or wish to raise a privacy complaint, you can contact us through our LinkedIn page.
You can also return to the Directshop homepage.